FAQ

FAQ

Do I need an account to order garments?

You do not need an account to order clothes.

How can I see which size is best for me?

To see which size will best fit you, we’ve put a size guide next to each item on the web shop. We recommend you to stick to this guide when you consider buying clothes.

How can I order a product?

1: Place an item in the ‘shopping cart’
2: Fill in your personal information
3: Choose between the options of payment
4: Place your order by clicking on the ‘Pay and Order’ button

At the time I placed an item in the shopping cart, it was still in stock. When I came to checkout, it was out of stock. How is this possible?

We receive a lot of orders in one day. There is a chance that your chosen product became out of stock during your purchase process.

What are the costs of shipping and/or return? 

The shipping costs for customers in The Netherlands amount to 5,95 per package.

Shipping costs may vary for each country:

– Belgium €6,95
– Denmark €8,95
– Germany €6,95
– United Kingdom €8,95
– Sweden €9,95

Costs of return are for the customer (with PostNL Track&Trace the costs are €6,95).
Return costs can vary for each country. We advise you tto check the website of a company that offers these services.

How can I pay for my order?

We offer multiple options for payment. You can pay with iDeal, Mister Cash/Bancontact, Visa, MasterCard Afterpay and Paypal.

What is the delivery time of my order?

Your order will be delivered within 1-4 days after you’ve placed your order. Outside The Netherlands it takes 2-6 days. You will receive an email containing your tracking code as soon as you package has been send. With this tracking code you can trace your package.

If DHL can not deliver the package to you or your neighbours, the postman will leave a note and a message with more information. With the code on this card you may reschedule the time of delivery on there website. You could also request for delivery at your neighbors or at a pickup point. If you don’t fill in an option, your package will be offered to you on the very next day (with a max up to 4 tries). Beware: The delivery address can’t be changed after the order is placed.

How can I check the status of my shipment?

You can track your package with the tracking code you’ve received in the confirmation e-mail we’ve sent you after you placed your order.

My order hasn’t been delivered after 1-4 workdays, what now?

It is possible it will take longer before you get your items. When it takes longer than one week, we recommend you to get in touch with our customer service via webshop@colourfulrebel.com.

Returns

If for any reason you are not satisfied with your online purchase, you can return your items within 60 days after you’ve received the package (at your own costs). The items must be returned in their original state and the labels should still be attached.

Items can not be exchanged for other items, if you want another size, colour or product you can return your ordered product. We will then remit the purchase amount within 5 working days. In the meantime, you can order the item you want in our webshop. You will receive the new order within the next day (as long as everything goes according to plan at the delivery company).

If you want to return an item, please fill in the return form which you can find in the box your good were send in. If you need assistance on this matter, please fill free to contact webshop@colourfulrebel.com.

Notice! Always mention your order number when you return something. Please note that returns that have been returned to our headquarters cannot be handled!

All items will be inspected when we receive them. The items must be returned undamaged and labels should be still attached to the item. When clothes are damaged or are in another unacceptable state, they will be send to our customer service. By agreement it is possible to send you by charged delivery.

Within 5 days you will receive your repayment for the returned items on the account that you have used for the original acquisition. We are not liable for items that have been incorrectly returned. Please, at all times ask for a track and trace code when you want to send your item(s) back. Without this code, we cannot help you in case of loss by the shipping company.