Frequently Asked Questions

ORDERING
How can I place an order?
1: Add a product to your shopping cart.
2: Enter your details
3: Select one of the payment methods 
4: Place your order by clicking on ‘Pay and Order’

Do I need an account to order clothes?
No, you do not need an account to make a purchase. However, it is easy to create an account so you can review your orders!

How can I see what is the right size for me?
To see which size is best for you, each item includes a size guide. We recommend you to follow this size guide when you consider a purchase.

Can I still change or cancel my order afterwards?
After you have placed your order, it is unfortunately no longer possible to change or cancel data. We cooperate with a large fulfilment centre that immediately processes any order. They do their utmost best to pack and ship the order as soon as possible.

When I added an article to the cart it was still in stock. At the check-out it was sold out. How is this possible?
We receive a large number of orders per day. There is a chance that the product is sold out during your purchasing process.

DELIVERY
What are the delivery costs? 
The delivery costs for customers within the Netherlands are € 5.95 per package (bracelets are € 3.95). For Belgium this is €6,95. 

What is the delivery time of my order?
Your package will be delivered within 1-4 working days after the order was placed. Outside the Netherlands this will take 2-6 days. You will receive an e-mail as soon as your package has been dispatched to PostNL/DHL. This mail contains your Track & Trace code so you can follow your package.

If DHL cannot deliver the package to you or your neighbours, they will leave a card in your letterbox. With the code on this card you can indicate on their website when they can come along. You can also select to have the package delivered to your neighbours or at a DHL collection point. Is you make no selection the package is offered again the next day (up to 4 times). Please note: A delivery address cannot be changed when the order has been placed.

How can I review the status of my shipment?
You can follow your package with the tracking code that you can find in the mail you receive from us after your package has been dispatched.

My order has not been delivered after 1-4 working days, what to do next?
Sometimes the delivery might take a bit longer. When it takes more than a week, we recommend to contact our customer service via webshop@colourfulrebel.com.

Why haven’t I received an order confirmation?
After your order has been placed you will receive an order confirmation from us. Have you not received this mail? Please check your spam folder! If you cannot find it there, something probably went wrong when you entered your details. Please check your account to see if mail address is correct. 

PAYMENT
How do I pay for my order?
We have various payment methods, each payment method, please see below for possible payment fees:

  • iDeal (free) 
  • Mister Cash/Bancontact (free)
  • Afterpay  (€0,95 per order)
  • Visa  (€0,10 per order + 0,60% of total order amount)
  • MasterCard (€0,10 per order + 0,60% of total order amount)
  • Paypal  (€0,45 per order + 2,30% of total order amount)

How does the Afterpay method work? 
AfterPay conducts the complete payment process for Colourful Rebel B.V. afterwards. This means that you receive a digital invoice from AfterPay via e-mail to pay for the purchased product(s). You can pay at Colourful Rebel B.V. with a digital invoice up to an amount of €150.

When you return one or more items from your order this amount will be removed from your AfterPay invoice. Finally, you will receive an up to date invoice including the amount that you have to pay. Are you returning the complete order? Then your complete AfterPay invoice will be removed. If you have any questions you can always  contact AfterPay. For more information, we refer you to the consumer part of the AfterPay website.

RETURNING
How can I return my article?
If, for whatever reason, you are not satisfied with your online purchase you can return the unused articles within 14 days after receipt (for you own account). The articles have to be returned undamaged and with the labels attached. If you want to return the order, please follow the steps on the supplied return form. If you have any problems, please mail to webshop@colourfulrebel.com

How can I return my order from abroad?
If you live abroad and you want to return your order, you can request a return label at the Customer service. Just send a mail to webshop@colourfulrebel.com.  This way you can return your order against a local tariff. You will send your return to our partners abroad and from your own country your package is sent back to us in the Netherlands. As soon as we have received your package in the Netherlands you will receive a confirmation thereof. The amount of your returned package will be refunded within maximum 3 weeks.

Can articles be exchanged? 
Articles cannot be exchanged for other articles. But if you still want another size, colour or product you can return the unwanted item, we will credit this to you within 5 working days! Meanwhile you can order the correct product again in our webshop which you will then receive the next day (if things go ok with the courier company).

Can I return my online order or exchange it in the Colourful Rebel shop?
It is possible to return or exchange your order, free of charge, in our shop in Amsterdam. Please make sure you bring the return form. Articles should be returned undamaged and the label should be attached. If clothing is considered as damaged by shop assistants these can be refused. Within 5 working days you will receive a refund of the returned items via the payment method that you used for your internet purchase. Please note: the shop will not refund cash for online purchases.

When will I get my money back? 
Within 14 working days you will receive a refund for the returned articles on the account that you used for the original purchase. Always ask for a track & trace code when you return your product. Without this code, we cannot do anything for you in case of loss by the courier company.

My purchase was delivered wrongly, damaged or incomplete.
We really regret it that you have a complaint regarding one of the items delivered by us. Always first send a mail to our customer service via webshop@colourfulrebel.com before you return an article. Please do not forget to mention your order number. We will try to solve the complaint for you as quickly as possible!