Frequently Asked Questions
How do I place an order?
- Place an item in your ‘shoppingcart’
- Fill in your personal information
- Choose between the payment options
- Confirm your order by ‘Pay and Order’
Do I need an account to order?
No, you don’t need an account to order an item. It is easy though to create one, so you can have an overview of all your orders!
How do I know which size I need?
You can find a sizechart by each item on our webshop. We advice you to follow these size measures when you are concidering to place an order.
Can I change or cancel my order when it is already placed?
You can not change or cancel your order after you placed one. We are working with a fulfillment center that will process each order directly. They will pack and ship your order as fast as they can.
When I placed my item in my shoppingcart, it was still in stock. My item was out of stock at the check-out. How is this possible?
We receive a lot of orders in one day. There is a chance that your chosen item became out of stock during your purchase process.
What are the delivery costs?
The shipping costs for customers within the Netherlands amount €5,95 for a package.
Shipping costs may vary for each country:
- Austria €9,95
- Belgium €6,95
- Denmark €8,95
- Finland €9,95
- France €8,95
- Germany €6,95
- Italy €8,95
- United Kingdom €8,95
- Spain €9,95
- Sweden €9,95
What is the delivery time of my order?
Your order will be delivered within 2-4 days after you’ve placed your order. Outside The Netherlands it takes 2-6 days. You will receive an email containing your tracking code as soon as you package has been send. With this tracking code you can trace your package. If DHL can’t deliver your package to you or your neighbours, the postman will leave a note and a message with more information. With this code on the card you may reschedule the time of delivery on there website. You could also request for delivery at your neighbors or at a pickup point. If you don’t fill in an option, your package will be offered to you on the very next day (with a max up to 4 tries). Beware: The delivery address can’t be changed after the order is placed.
How can I check the status of my shipment?
You can track your package with the tracking code you’ve received in the confirmation e-mail we’ve sent you after you placed your order.
My order hasn’t been delivered within the expected delivery days, what now?
It’s possible that your package didn’t came in the expected delivery time. When it does takes longer than one week, we recommend you to get in touch with our customer service: email@example.com.
Why didn’t I get an order conformation?
After you have placed an order you will get an order conformation. Didn’t you get one? Check your spam-box! If you couldn’t find your order conformation in your spam-box, something went wrong at the check-out. Check in your account if you entered the correct personal information.
How do I pay my order?
We offer multiple options for payment. You can choose between the next options:
- IDeal (free)
- Mister Cash/Bancontact (free)
- Afterpay (€0,95 each order)
- Visa (€0,10 each order + 0,60% of total amount)
- Mastercard (€0,10 each order + 0,60% of total amount)
- Paypal (€0,45 each order + 2,30% of total amount)
Example: if you have a total amount of €59,95 and you are paying with Mastercard, then you will pay a fixed amount of €0,10 and 0,60% of your total purchase amount.
How do I return my item?
If for any reason you are not satisfied with your online purchase, you can return your items within 14 days after you’ve received your package (at your own costs). The items must be returned in their original state and the labels should still be attached.
How do I return my order from abroad?
If you are living abroad and you want to return your order, you can request for a return label at our customerservice. You can apply for a return label by sending an e-mail to: firstname.lastname@example.org. By this way, you can send your return by a local rate. Your return will be send to our partner in your own country. From there on they will send your return back to us in the Netherlands. You will get a confirmation about your return as soon as we received your parcel. The amount of your return will be transferd within 3 weeks.
Can I exchange my item?
Items can’t be exchanged for other items. If you want another size, colour or another item you can return your ordered item. Then we will remit the purchase amount within 5 working days. In the meantime, you can order the item you want in our webshop. You will receive the new order within the next day (as long as everything goes according by plan at the delivery company).
If you want to return an item, please fill in the return form, which you can find in the box your good were send in. If you need assistance on this matter, please fill free to contact email@example.com. Notice! Always mention your order number when you return something. Please note that returns that have been returned to our headquarter can’t be handled!
All items will be inspected when we receive them. The items must be returned undamaged and labels should be still attached to the item. When clothes are damaged or are in another unacceptable state, they will be send to our customer service. By agreement it is possible to send you by charged delivery.
When will I receive my money back?
Within 5 days you will receive your repayment for the returned items on the account that you have used for the original acquisition. We are not liable for items that have been incorrectly returned. Please, at all times ask for a track and trace code when you want to send your item(s) back. Without this code, we cannot help you in case of loss by the shipping company.
Is it possible to return or exchange items from an online order at the Colourful Rebel store?
You have the possibility to return or exchange your order for free in our Colourful Rebel store in Amsterdam. Fill in your return form and take it with you to our store. Items must be returned undamaged and with original labels attached. Within 5 work days you will receive a refund through the origional payment method you used for the online purchase. Unfortunately, it is not possible to refund the amount in cash.
My order is deliverd incorrectly, damaged or incomplete. What should I do?
We are sorry that you have a complaint about your order. Send an e-mail to our customerservice: firstname.lastname@example.org before you will return your item. Don’t forget to mention your ordernumber. We will try to solve your complaint as soon as possible for you!